DoD Awards $136 Billion TRICARE Managed Care Support Contracts > U.S. Department of Defense > Release

FALLS CHURCH, Virginia – The Protection Wellness Company (DHA) right now declared the Section of Defense (DoD) awarded the subsequent generation of TRICARE Managed Care Support Contracts.  The new T-5 contracts will go into outcome in 2024.  The T-5 MCS Agreement maintains the requirement for two TRICARE locations in the United States – East and West.  However, 6 states at the moment managed in the East Region will transfer to the West Region, provide a extra equitable harmony of the beneficiary populace.  States transferring to the TRICARE West Area are: Arkansas, Illinois, Louisiana, Oklahoma, Texas, and Wisconsin with around 1.5 million beneficiaries. 

The $70.9 billion East Region T-5 MCS Agreement was awarded to Humana Government Company of Louisville, KY and in the West Area the $65.1 billion T-5 MCS Agreement was awarded to TriWest Health care Alliance of Phoenix, AZ.  These contracts will swap the latest set of T-2017 managed care contracts beneath which wellbeing care is presented to eligible customers of the uniformed companies, their households, retirees and their families starting in 2024.  Until then the T-2017 contracts stay in area.

“I am happy that our new T-5 TRICARE contracts will carry on to target on enhancing the working experience of treatment and great wellness care outcomes for our services associates, retirees and their households,” stated Lt Gen Ronald Location, Director, Protection Overall health Company.  

The new contracts will continue to provide for the shipping and delivery of well being treatment, consumer service, promises processing and other administrative companies to the approximated 9.6 million TRICARE beneficiaries.  The new contracts do not transform the TRICARE advantage and supply all the exact same TRICARE choices.

“TRICARE is going into a new era, generating use of the classes learned in the to start with 3 contract phases,” mentioned Location. “Defense Office leadership and the incumbent managed care assistance contractors are dedicated to handling a sleek transition to the new managed treatment guidance contractors, with minimum amount disruption to our beneficiaries.”

The new contracts incorporate a requirement to strengthen integration concerning army professional medical treatment facilities and the T-5 personal sector treatment.  One this kind of enhancement will enhance interoperability with MHS GENESIS by means of Health and fitness Information Exchanges to deliver data a lot quicker to companies in both sectors.

Beneficiary experience is a important element of these new contracts.  Beneficiaries will be ready to transfer specialty treatment referrals when they transfer, irrespective of whether their orders consider them to a new responsibility station in their recent area or to the other area.  Customer assistance will also strengthen.  We will demand our locations to decrease their regular velocity to remedy phone calls to 20 seconds, matching overall health treatment business requirements greatly enhance contact middle resolutions and call backs and first-call resolution demands to align with business common for 85% of preliminary calls.

“We listened to our beneficiaries about what impacts their encounter of treatment and tackle many of those concerns in T-5,” explained Area.

After the 12 thirty day period transition-in time period from the existing contracts to the new types, military hospitals and clinics will have serious-time accessibility to health care administration info.  This amplified capacity to share information will strengthen each affected person treatment coordination and entry to care.  And by way of enhanced visibility of knowledge, the Armed service Health System will be equipped to standardize care between civilian and army amenities, which claims both better treatment and larger individual safety.

TRICARE beneficiaries do not will need to choose any actions at this time.  The DHA will start an extensive and comprehensive communications marketing campaign with TRICARE beneficiaries preserving them educated of coming improvements for the duration of the yr-very long changeover.  Those interested in the progress really should bookmark the web webpage and indicator up for frequent bulletins by way of our e-warn method, at

For additional info, you should go to

For the agreement announcement, be sure to take a look at

Media with extra questions should really make contact with DHA Media Relations at 


The Protection Wellness Agency (DHA) delivers overall health solutions to approximately 9.6 million beneficiaries, such as uniformed company associates, military services retirees, and their households. The DHA operates a single of the nation’s greatest wellbeing options, the TRICARE Health and fitness Strategy, and manages a international community of more than 700 armed service hospitals, clinics and dental services.

Defense Wellness Company